Co Horseland - Help


Horseland Frequently Asked Questions

If you have a question that is not answered here or in Horseland Help, please send an email to help@horseland.com





Does my horse need to have 100% Health to enter or win shows?

No, as long as your horse's Health is 20% or higher, it can enter. But between 25% and 80% the chance of winning goes down in proportion to its Health.

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Can my horse still win a show if its Health is less than 80%?

Yes, as long as it is 25% or above.

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Why does visiting the vet over and over not make my horse's Health go up?

The vet does not have magical healing powers. Sometimes only rest and proper nutrition can make your horse better.

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How do I change my password?

Please follow instructions in Login Help

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How do I feed my horses?

You have to be a Premium Player to board and feed horses. Premium Players may also own stables, start shows, run for Club Presidents, and more.

Basic and Junior players must board their horses at Premium players' stables. To board your horse at a stable go to your horse's own page and click FIND A DIFFERENT PLACE TO BOARD. The stable where the horse is boarded must buy the feed and feed the horse. If your horse is not getting fed at the place where it is boarded, make sure you have paid your boarding fee from your horse's page. If you have, send them a message and politely ask them to feed the horse. If that does not work you may have to move it to another stable.

The store is just a temporary place to board your horses. They will not feed your horse.


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My sister and I both play, how can I get back to my HOME? (also "I had two windows open and when I pressed SAVE the all of the information in one account went into the other.")

If two or more accounts are opened on the same computer, you may have trouble switching to another account. (and if you do updates to one page they may go into the wrong account).

To fix this:
click on LOGOFF (in the menu) before changing to using another account.


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How do I sell my horse?

First you need to go to your horse's page. To do this click on his/her name on your HOME page. Then check the "For Sale" box, set a price and press the "Save Changes" button.

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How do I buy horses?

If you click on HORSES in the menu, then check the "For Sale" box and click "Find". This will allow you to search only for horses that are 'for sale'. You can now search through all the horse, when you have found one you like, there will be a link that says "bid or buy this horse" on thast horse's page.

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How do I breed my stallion to my mare?

First, go to one of your stallion's pages (click on his name). Then make sure the "Is this horse available for stud?" box is checked. You can set a price to what you want (if you breed him with one of your own mares, it's sort of like paying yourself.) Then click on the "Breed one of my horses with this horse" link. Then you will have to choose (out of a list we provide) which one of your mares you want to breed. Click on her name. That is it! You will have to wait 3 weeks until you can breed that mare again.

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Why do I have to pay for Premium Status?

We would like everything to be free, unfortunately people charge us to keep the website running. Horseland costs thousands of dollars a year, and we think that charging a small amount for the Premium membership is fair because we need to help pay for running of HorseLand. You can still play the game as a free basic member. But think how inexpensive it is compared to one riding lesson or even a trip to McDonalds, and you can play Horseland for one year!

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How can I recieve verification emails for my AOL account?

You need to add help@horseland.com to your address book.

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My Home page is messed up... how can I fix it?

Sometimes when players edit their home page they paste some bad HTML in the page and it keeps them from seeing the page. The only way to fix this is by reseting the HTML.
You can do this by going to HELP in the game and pressing the link to reset the HTML. Unfortunately, this will delete all the HTML in the description, but this is the only way to fix it.


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Where is my horse's breeding waiting list?

Each list for each horse is located on the horse's own individual page. If nothing is there than no one is on the list.
Also, you will be notified by an Automatic Horseland Message when a horse is on your waiting list. If you received an automatic message but did not locate a horse on your horse's waiting list someone could have added a mare to the list then taken her off before you looked or the mare could have been on more than one list. If another stallion owner accepted her she would have been removed from all other lists.


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What is a Stable Buddy?

A stable buddy is simply a way to show who your Horseland friends are on your home page. Horseland is about Horses, sure, but it's also about community and making new friends. Many players have made their own friendship charts on their homepages, so we've decided to make this a little easier by creating Stable Buddies. This way every player can easily link to their friends, see their friends' friends, and make new friends. To add a player as your Stable Buddy, just click the link under their name on their home page and a message will be sent to them letting them know that you have requested that they be your Stable Buddy. They will then need to check their Pending Stable Buddy Request List and there they will be given the opportunity to Accept your request. (We've also included the ability to Decline requests, just in case.) Once they Accept your request, you will be added to each other's Stable Buddy lists. Your home page will show your 15 most recently added Stable Buddies and from there you can click a link to see the whole list. We hope you enjoy this new way to build friendships on Horseland.


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Why do I have to login again when I try to check my messages?

Messaging problems are caused because your browser is not doing scripting correctly. You must have a newer browser and you must have scripting turned on. The two most common browsers are AOL and Internet Explorer. Follow the directions below depending on the type of browser you have:

Internet Explorer Users:
Go to TOOLs menu
Then click on INTERNET OPTIONS
Then click on the SECURITY tab
Then click on DEFAULT LEVEL
Then click on OK

AOL Users:
Many people have problems when they use AOL with messages. This is because AOL does not always install the latest browser when AOL is upgraded. (even when you have the latest version of AOL).
To fix this go to Keyword: Browser from AOL. (Type Browser in the menu bar and then press GO)
It will tell you if you can download a newer browser.

If you still have problems, you may have to change the security level of the browser

This is complicated so make sure you do the above before you take the next step.
Go to "AOL Settings"
Go to "Internet Properties"
Click on the tab called "Security"
Click on "Custom Level"
At the bottom of that tab where it says "Reset Custom Level"
Set it to "Medium" then press "Reset"

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How can I make a Club?

Players cannot make Clubs. Horseland staff will make new Clubs every so often.

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How long does a Premium Upgrade last for?

Premium Upgrades last one year from the date they are Upgraded. At that time Premium players may renew their account or allow it to revert back to Basic status. If a player renews before the account expires the additional year is added onto the time remaining from the original Upgrade.

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May I use copyrighted images for my horses?

NO. This is against the law. You may not take images from other player's horses either. Any copyrighted images will be removed from player's pages or horses without warning. For more information on copyrights go to www.whatiscopyright.com.

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My horse image won't show up after uploading! What do I do?

Some players are experiencing difficulties viewing and uploading images to horse pages.

The first thing to do in order to solve this problem is to delete your temporary Internet files on your web browser. Your web browser is the program you are using to view the Internet. These temporary Internet files are usually under Options or Tools in the browser. Some examples of web browsers are Internet Explorer, Netscape, Firefox, and Safari.

Firefox users...
Delete your temporary Internet files using clear private data under the Tools section. Be sure to include the cookies as well.

Once you do this close your web browser window, open a fresh one, and log into Horseland to check your horses.

If this does not solve the problem...

The new horse pages use Flash Media player to view the images. Make sure you have installed the latest version of Flash. You can download a free version online here:

PC users
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Mac users
http://www.adobe.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash&P2_Platform=MacOSX

Make sure you open a fresh browser window to test these fixes.

If you have tried both of these suggestions and you are still unable to view or upload horse images please send us a reply to this email along with:
Your account ID number
Your web browser type and version



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If you have a question that is not answered here or in Horseland Help, please send an email to help@horseland.com
     
     
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